So Lite™ Portable Lift
- Free Shipping (excl. Hawaii and Alaska)
- 1-on-1 Customer Support
- Manufacturer-Backed Warranty Included
- Questions? Call a Mobility Expert at 1-800-281-7560.
So Lite™ Portable Lift is backordered and will ship as soon as it is back in stock.
The following is the Manufacturer's Warranty. We also offer CPS Extended Warranties.
Refunds & Returns
Refunds & Returns
Please read our entire Refunds and Returns policy.
Cancellations & Refunds: At Elder Mobility, we want you to be happy with your purchase, and we promise to do our best to make that happen. In the case of a refund, you can typically expect a credit back to your payment method within 7-10 business days. Here are some important things to keep in mind about our returns and refunds policy:
Cancellations (Before Order Ships)
If you need to cancel your order, please let us know as soon as possible before your order ships and leaves the warehouse, and we will refund you in full (exceptions apply such as custom and made-to-order products, see below). Contact us during business hours at 1-800-281-7560, use the chat in the bottom right, or email email@example.com any time.
Cancellations of Custom and Made-to-Order Orders
We can't cancel or refund custom-made and made-to-order products because they're manufactured and built specifically for your order, starting as soon as we receive your request. If you're not sure if your order is custom or made-to-order, please message or call us to confirm.
All sales are final for custom-made and made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so, but you may be responsible for any shipping costs associated with the returns and exchanges.
Not all orders are eligible for return once shipped. Because we order directly from the manufacturer, if the manufacturer doesn't allow us to return a product, we can't offer you a return. For most manufacturers, the acceptable window to return a product is within 30 days after delivery. But this does not apply to every product. Please contact us or read the rest of this policy if you have any questions about returning a specific product.
Items must be unused and in the original packaging to be considered eligible for a return.
Due to increased shipping costs, any outright returns will incur a 20% cancellation fee plus return shipping costs. If you're replacing the product with something else, we may be able to help you cover some of the costs, depending on the product.
Manufacturers with less than 30 days return policy:
- Karman Healthcare - return must be within 14 days of shipping.
Brands that are NOT eligible for returns due to manufacturer policies for online retailers:
- Journey Health
Product types that are NOT eligible for returns due to sanitary reasons:
- Bath and Toilet Safety products
We try to provide you with the most accurate estimated shipping times on the product pages based on what we're told by our suppliers and freight companies, but sometimes there are delays beyond our control. Typical shipping times are between 7-10 days. If your order is delayed, please be patient and understanding as we promise to do our best to get your order to you as soon as possible.
Please Read the Following
When you are making a purchase from Elder Mobility, you are acknowledging the following of the Exchange Agreement:
- I understand that it is my responsibility to inspect the package upon delivery, and if there is any damage, I must notate and take pictures of it and provide it to Elder Mobility within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products must be returned unopened and unused, and that an additional restocking fee may apply.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I choose to return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which may vary by product, but are usually around 15%.
- I understand that shipping date estimates provided on product pages are only estimates and may change due to factors outside of Elder Mobility's control.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Elder Mobility (such as manufacturing and logistical constraints of our partner companies).
- I understand and agree that in a "repair/replace part" scenario, if the manufacturer has a warranty that includes parts replacements, you may not eligible for a return if you opt out of letting the manufacturer fix and repair the product.
When you get your item(s), please check the packaging for damage. If you notice any damage, write it down when you sign for delivery. If your item(s) are damaged when they arrive, email us photos of the damage, box, and SKU, and a brief description of the damage to firstname.lastname@example.org. You need to send us photos and videos of any freight damage within 24 hours of arrival, or the claim won't be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Different products have different warranties - please check the product page for details. Warranty damage happens over time from using the product. If the item was damaged when you got it, and you didn't tell us within 30 days, that's not a warranty claim.
We now offer extended warranties and accidental product protection through our partner CPS. These plans will be visible on the product pages of eligible products.
Normally, customers are responsible for all return shipping costs and fees, unless the product page says otherwise. Almost all of our products have a warranty policy, so you'll get a fully working product without any extra costs. Please check individual product pages for more information.
If we have a "buy one, get one" promotion, you have to return both items for a full refund. If you return only one item, you'll get a replacement or a store credit for the value of that item. If we've already shipped your order, you'll be responsible for any return shipping and potentially a restocking fee depending on the manufacturer. We can only issue refunds to the original credit card used for the purchase.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact email@example.com.
Our team is here to help you resolve any issues. We are on your team, and we are immediately responsive. We've made our policies as fair as possible, and we promise to do our best to work with you and come to a resolution.
Because of this, if you file a fraudulent chargeback, it's considered theft and you could be held criminally liable. If you have any issues with your product, please contact us and we'll help you resolve it. Please don't file a chargeback for something we can fix together.
We hope this policy helps you understand how we handle returns and refunds. If you have any questions, please don't hesitate to contact us.
Price Match Guarantee
Price Match Guarantee
Price Match Guarantee
At Elder Mobility, we are committed to offering our customers the lowest prices, backed by our 100% Price Match Guarantee.
If you find a lower price for the same product on another online store within 30 days of your purchase, let us know and we'll refund you the difference.
Also, if you find that the price of the product you ordered from our store has been reduced within three months of your purchase date, we will refund the difference.
To request a partial refund, please send us an email with a link to the same product on our website or on our competitor's website within six months of your order date.
We will review, verify that the competitor is an authorized retailer, and refund you the difference to your original form of payment.
Terms and Conditions
- We cannot match prices for products that are out of stock, or for promotions such as rebates and buy one, get one free offers.
- Competitor must be an authorized retailer of the item you have purchased, and not a discounter or auction website.
- The price match guarantee includes the item price, sales tax, and shipping charges, but does not apply for exchange orders.
The following brands/products are excluded from this promotion.
Most of the time, we still may be able to price match these brands/products so it is still definitely worth reaching out to us and inquiring, but these brands/products are not guaranteed 100% of the time by default like most of the brands/products we carry.
So Lite™ Portable Lift
Need a lift? Let the Journey So Lite Portable Lift do the work for you.
The ultra-light, super-strong lift for your mobility devices... and more.
Now you can get your scooter, power chair or other objects in and out of your car safely and easily... with a touch of a button.
Everybody needs help lifting sometime because many of the things we handle, transport or move about each day can be too bulky, too heavy or just too hard on the back for comfortable lifting. Moving folding scooters and power chairs in or out of a vehicle, for instance, might be awkward and taxing...but this simple-to-use, battery-operated So Lite Portable Lift is a helpful tool in solving the problem. Using the simple two-button remote, you can automatically lift objects as heavy as 100 lbs and raise them to a desirable level for transfer. For easy, safe rolling, there are locking castors with anti-tip legs; and safety straps to secure in place whatever you're transporting. When you're done, the innovative "scissors" design allows the So Lite Portable Lift to collapse to nearly flat for ease of storage—whether in your home or in the trunk, hatch or backseat of most vehicles. The included onboard 24V 5Ah lithium-ion battery provides up to 200 uses on a full battery charge. You can even use this portable lift around the house for lifting laundry baskets, luggage, groceries, mulch—any object with more heft or girth than you're comfortable lifting. The lifter itself weighs a mere 26.5 lbs, with a frame made of industrial strength aluminum alloy.
Scooter in images not included.
Portable and sturdy
The extremely light, but sturdy frame (just 26.5 lbs) and four locking castor wheels help make lifting anything anywhere easier than ever.
Compact and space saving
The So Lite Portable Lift easily folds down and is compact enough to fit in your trunk, hatch or backseat. And, when not in use, it's space saving design allows you to store it away easily.
One-touch remote control
You can automatically lift portable scooters and power chairs in and out of your vehicle easily and safely with a touch of a button.
The So Lite Portable Lift comes with an onboard lithium-ion battery which is movable and changeable.
The four locking caster wheels help keep the load secure in place while you easily lift your scooter, power chair, etc.
The extending rods also help keep the portable lift secure and in place while in operation.
Raised Dimensions to Max Height
Weight with Battery: 28.6 lbs
Weight without Battery: 26.5 lbs
Weight Limit: 100 lbs
Weight of Battery: 2.1 lbs
Due to the nature of some of our products, those products are not eligible for return, unless they arrive damaged or defective:
- Perfect Sleep Chair, UPbed, and UPbed Independence: are not eligible for returns. At our option, we will either repair or replace items that arrive damaged or defective.
- All Bathing, Toilet and Personal Items: are not eligible for returns due to sanitary reasons. The only exceptions are new, unused items that are damaged or defective upon arrival.
- All sales of our Certified Pre-Owned (CPO) products: are final sale and cannot be returned. At our option, we will either repair or replace items that arrive damaged or defective.
Orders canceled after the item has shipped are subject to all of the terms defined in this Return Policy, including the inclusion of an RMA number. Please contact us at the number above to receive an RMA number before sending back your canceled order.
Standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings and with some limitations, exclusions, restraints or extensions including but not limited to parts, labor, service and other specific considerations. (Specific additional limitations and extensions of warranty, particularly as they relate to the Journey Health & Lifestyle™ line of mobility products, can be found in the Addendum below.) If within the twelve-month warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle™ to be defective, the product shall, at the option of Journey Health & Lifestyle™, be repaired or replaced.
Warranty does not cover damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, normal wear and tear, damage in shipment, improper operation or failure to follow instructions according to the User Manual, component failure, improper storage, neglect of prescribed maintenance procedures, repair or attempted repair or modifications made or authorized by anyone other than Journey Health & Lifestyle™, normal gradual reduction in battery performance due to heavy use, deterioration due to external factors such as extremes in temperature or humidity, corrosive atmosphere or other natural events such as lightning, flood or circumstances beyond our control.
Frequently Asked Questions
Where can I use the So Lite Portable Lift?
The So Lite Portable Lift can be used just about anywhere, indoors and out. It can be used outdoors to assist with lifting your mobile device into your vehicle, or it can be used indoors to lift/lower heavy objects to/from high places.
Will the So Lite Portable Lift fit through my doorways?
Thanks to the So Lite Portable Lift's sleek design it will fit through all doorways with ease.
What is the So Lite Portable Lift's weight limit?
The So Lite Portable Lift is capable lifting up to 100 lbs.
Does the So Lite Portable Lift come in a larger size?
The So Lite Portable Lift is available in only one size. See the Product Specifications section for specific dimensions. The maximum weight limit is 100 lbs.
How much does the So Lite Portable Lift weigh?
The So Lite Portable Lift is lightweight for easy transporting. It weighs 28.6 lbs with the battery attached, and 26.5 lbs without the battery.
Can the So Lite Portable Lift be easily stored away?
While many other lifts take up too much space in the home, the So Lite Portable Lift is very compact, and can be easily stored in the trunk of your car or a closet. The only part of the lift that requires special storage consideration is the battery. Do not store the battery in freezing temperatures as this will cause accelerated discharge and reduce the battery life-cycle. The battery can be easily removed for long-term storage.
What's included with the So Lite Portable Lift?
The So Lite Portable Lift will require only a few simple steps out of the box before you can use it. Included with the lift is the battery, charger, battery pouch and hand-control.
Will Medicare help pay for my So Lite Portable Lift?
Unfortunately, the So Lite Portable Lift is not covered by Medicare at this time.
What accessories are available for the So Lite Portable Lift?
There are no accessories available for the So Lite Portable Lift, but there are replacement parts available.
Can I manually push the So Lite Portable Lift?
The So Lite Portable Lift can pushed about easily as long as there is nothing on top of it. We do not advise pushing it around while there is something on top of it.
Does the So Lite Portable Lift come with a battery?
Yes, the So Lite Portable Lift comes with a detachable li-ion battery.
Does the So Lite Portable Lift need to be attached to my vehicle?
The So Lite Portable Lift's name says it all. As the name implies, it is a stand-alone lift weighing only 28.6 lbs and is designed to fit in the trunk of most cars, SUVs, crossovers, vans or trucks. It will even fit in the back seat of your vehicle secured with a seat belt.
How many lifts will a fully charged battery handle?
On a single charge, the battery can handle up to 70 lifts. This will vary depending on the product's weight that is being lifted, usage habits and ground environment.
How long will the battery last before needing to replace it?
The short answer is up to 500 charges, but it depends on the usage and conditions. On average the battery has lasted for several years for many of our customers.
How long does it take to charge the battery?
Charging the battery takes 3-4 hours or less depending on the level of power already used.
How do I know if I need to charge the battery?
The hand-control light will not turn on when it needs to be charged, or when you notice that the lifting speed becomes very slow.
Is the battery included in the weight of the So Light Portable Lift?
Yes, 28.6 lbs includes the weight of the battery. The So Lite Portable Lift weighs 26.5 lbs without the battery.
Will the charger work in foreign countries?
Yes. The charger will operate on 100 V or 220 V, but you will need an inexpensive plug converter to fit the outlets of your foreign destination.
We are 110% committed to giving our customers the best deals and offers on the market.
At Elder Mobility, you can take advantage of:
- Free shipping, so you can save more money
- Price match guarantees on virtually every product, so you can get the lowest prices period
- Manufacturer Backed Warranty, to give you maximum peace of mind
- 1-on-1 customer support before, after, and during purchase, so you're never left on your own, and
- Exclusive deals and offers that you won't find anywhere else.
By default, we set applicable products at the Minimum Listing Price that is set and required by our suppliers. Suppliers and brands set a price, and retailers like us have to adhere to those prices. We cannot list or advertise our prices lower for applicable brands/products, but we can offer discounts and cashback to get around this pricing requirement (which we love to do).
That being said, if you find an authorized retailer selling an applicable product cheaper than us, send us a screenshot and link to the product page, and we will beat that price in the form of a discount. Please check our Price Match Guarantee for full details.
Payment & Security
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