Journey Air Lightweight Folding Power Chair
- Free Shipping (excl. Hawaii and Alaska)
- 1-on-1 Customer Support
- Manufacturer-Backed Warranty Included
- Questions? Call a Mobility Expert at 1-800-281-7560.
Journey Air Lightweight Folding Power Chair is backordered and will ship as soon as it is back in stock.
The following is the Manufacturer's Warranty. We also offer CPS Extended Warranties.
Refunds & Returns
Refunds & Returns
Please read our entire Refunds and Returns policy.
Cancellations & Refunds: At Elder Mobility, we want you to be happy with your purchase, and we promise to do our best to make that happen. In the case of a refund, you can typically expect a credit back to your payment method within 7-10 business days. Here are some important things to keep in mind about our returns and refunds policy:
Cancellations (Before Order Ships)
If you need to cancel your order, please let us know as soon as possible before your order ships and leaves the warehouse, and we will refund you in full (exceptions apply such as custom and made-to-order products, see below). Contact us during business hours at 1-800-281-7560, use the chat in the bottom right, or email email@example.com any time.
Cancellations of Custom and Made-to-Order Orders
We can't cancel or refund custom-made and made-to-order products because they're manufactured and built specifically for your order, starting as soon as we receive your request. If you're not sure if your order is custom or made-to-order, please message or call us to confirm.
All sales are final for custom-made and made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so, but you may be responsible for any shipping costs associated with the returns and exchanges.
Not all orders are eligible for return once shipped. Because we order directly from the manufacturer, if the manufacturer doesn't allow us to return a product, we can't offer you a return. For most manufacturers, the acceptable window to return a product is within 30 days after delivery. But this does not apply to every product. Please contact us or read the rest of this policy if you have any questions about returning a specific product.
Items must be unused and in the original packaging to be considered eligible for a return.
Due to increased shipping costs, any outright returns will incur a 20% cancellation fee plus return shipping costs. If you're replacing the product with something else, we may be able to help you cover some of the costs, depending on the product.
Manufacturers with less than 30 days return policy:
- Karman Healthcare - return must be within 14 days of shipping.
Brands that are NOT eligible for returns due to manufacturer policies for online retailers:
- Journey Health
Product types that are NOT eligible for returns due to sanitary reasons:
- Bath and Toilet Safety products
We try to provide you with the most accurate estimated shipping times on the product pages based on what we're told by our suppliers and freight companies, but sometimes there are delays beyond our control. Typical shipping times are between 7-10 days. If your order is delayed, please be patient and understanding as we promise to do our best to get your order to you as soon as possible.
Please Read the Following
When you are making a purchase from Elder Mobility, you are acknowledging the following of the Exchange Agreement:
- I understand that it is my responsibility to inspect the package upon delivery, and if there is any damage, I must notate and take pictures of it and provide it to Elder Mobility within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products must be returned unopened and unused, and that an additional restocking fee may apply.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I choose to return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which may vary by product, but are usually around 15%.
- I understand that shipping date estimates provided on product pages are only estimates and may change due to factors outside of Elder Mobility's control.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Elder Mobility (such as manufacturing and logistical constraints of our partner companies).
- I understand and agree that in a "repair/replace part" scenario, if the manufacturer has a warranty that includes parts replacements, you may not eligible for a return if you opt out of letting the manufacturer fix and repair the product.
When you get your item(s), please check the packaging for damage. If you notice any damage, write it down when you sign for delivery. If your item(s) are damaged when they arrive, email us photos of the damage, box, and SKU, and a brief description of the damage to firstname.lastname@example.org. You need to send us photos and videos of any freight damage within 24 hours of arrival, or the claim won't be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Different products have different warranties - please check the product page for details. Warranty damage happens over time from using the product. If the item was damaged when you got it, and you didn't tell us within 30 days, that's not a warranty claim.
We now offer extended warranties and accidental product protection through our partner CPS. These plans will be visible on the product pages of eligible products.
Normally, customers are responsible for all return shipping costs and fees, unless the product page says otherwise. Almost all of our products have a warranty policy, so you'll get a fully working product without any extra costs. Please check individual product pages for more information.
If we have a "buy one, get one" promotion, you have to return both items for a full refund. If you return only one item, you'll get a replacement or a store credit for the value of that item. If we've already shipped your order, you'll be responsible for any return shipping and potentially a restocking fee depending on the manufacturer. We can only issue refunds to the original credit card used for the purchase.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact email@example.com.
Our team is here to help you resolve any issues. We are on your team, and we are immediately responsive. We've made our policies as fair as possible, and we promise to do our best to work with you and come to a resolution.
Because of this, if you file a fraudulent chargeback, it's considered theft and you could be held criminally liable. If you have any issues with your product, please contact us and we'll help you resolve it. Please don't file a chargeback for something we can fix together.
We hope this policy helps you understand how we handle returns and refunds. If you have any questions, please don't hesitate to contact us.
Price Match Guarantee
Price Match Guarantee
Price Match Guarantee
At Elder Mobility, we are committed to offering our customers the lowest prices, backed by our 100% Price Match Guarantee.
If you find a lower price for the same product on another online store within 30 days of your purchase, let us know and we'll refund you the difference.
Also, if you find that the price of the product you ordered from our store has been reduced within three months of your purchase date, we will refund the difference.
To request a partial refund, please send us an email with a link to the same product on our website or on our competitor's website within six months of your order date.
We will review, verify that the competitor is an authorized retailer, and refund you the difference to your original form of payment.
Terms and Conditions
- We cannot match prices for products that are out of stock, or for promotions such as rebates and buy one, get one free offers.
- Competitor must be an authorized retailer of the item you have purchased, and not a discounter or auction website.
- The price match guarantee includes the item price, sales tax, and shipping charges, but does not apply for exchange orders.
The following brands/products are excluded from this promotion.
Most of the time, we still may be able to price match these brands/products so it is still definitely worth reaching out to us and inquiring, but these brands/products are not guaranteed 100% of the time by default like most of the brands/products we carry.
Journey Air Lightweight Folding Power Chair
At only 35 pounds without the battery, the Journey Air is one of the lightest power chairs in the world! And it combines that lightweight portability with world class performance. Its simple to use joystick and powerful dual drive system enable you to zip around quickly and safely.
It is also one of the easiest chairs to maneuver inside a home as it fits easily through doorways, and can go right up to a table or desk. It also features two brushless motors which work independently, enabling this agile chair to turn on the spot.
Once you are done riding, just one pull on the seat handle folds it up for transporting, and there is also a fold-down back to make it even easier to stow and store. The Journey Air also features flat-free tires and rear anti-tippers for added convenience and safety.
Just imagine how this chair can improve your life and make it easier for loved ones and caregivers to accompany you to activities and events you would have missed in the past.
*Journey Air is a personal electric vehicle and is not a medical device nor wheelchair. It is not intended for medical purposes to provide mobility to persons restricted to a sitting position. It is not covered by Medicaid or Medicare.
- Ultra-lightweight yet high strength
- Quick, responsive and maneuverable
- Electronic brakes instead of manual brakes
- Comfortable and easy-to-operate with one finger
- Can switch joystick to right or left side easily
- Fits easily through doorways and pulls up to tables
- Armrests lift up for easy transfer to and from chair
- Ten mile range on a single charge with extra battery storage
- Foldable for easy transport and storage
- Battery pack is easy to charge
- USB charging port for cell phones
- Perfect for dining, shopping, sightseeing and more!
Arm Height: 9.8"
Seatback Height: 16.5"
Weight with Battery: 37.47 lbs
Weight without Battery: 34.83 lbs
Weight Capacity: 240 lbs
Max Speed: 2.8 mph
Max Rotation Radius: 35.4"
Max Climbing Angle: 3°
Braking Distance: 39.3" (on a level surface)
Battery Range: up to 10 miles
Standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings and with some limitations, exclusions, restraints or extensions including but not limited to parts, labor, service and other specific considerations. (Specific additional limitations and extensions of warranty, particularly as they relate to the Journey Health & Lifestyle™ line of mobility products, can be found in the Addendum below.) If within the twelve-month warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle™ to be defective, the product shall, at the option of Journey Health & Lifestyle™, be repaired or replaced.
Warranty does not cover damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, normal wear and tear, damage in shipment, improper operation or failure to follow instructions according to the User Manual, component failure, improper storage, neglect of prescribed maintenance procedures, repair or attempted repair or modifications made or authorized by anyone other than Journey Health & Lifestyle™, normal gradual reduction in battery performance due to heavy use, deterioration due to external factors such as extremes in temperature or humidity, corrosive atmosphere or other natural events such as lightning, flood or circumstances beyond our control.
Frequently Asked Questions
Where can I use the Journey Air?
The Journey Air can be used just about anywhere, indoors and out. It can handle a number of different terrains such as grass, carpet, dirt and more.
Will it fit through my doorways?
Thanks to the Journey Air's sleek design it will fit through all doorways with ease.
What is the Journey Air's weight capacity?
The Journey Air is capable of carrying a person weighing up to 240 lbs.
Does it come in a larger size?
The Journey Air is available only in one size. See the Product Specifications section for specific dimensions. The maximum user weight limit is 240 lbs.
I only have one good hand. Is the Journey Air for me?
The Journey Air is a one-handed, joystick-controlled chair. The joystick can even be installed on either side of the chair.
Is the Journey Air Chair right for me if I am handicapped or disabled?
While many people use the Journey Air Chair for many different reasons, the Journey Air Chair is a personal electric vehicle. If you are fully restricted to a sitting position, the Journey Air Chair may not be for you. You must be able to get in and out of the chair.
What is included with the Journey Air Chair?
The Journey Air Chair will require only a few simple steps out of the box before you can use it. Included is the battery, charger, footrests, anti-tippers and joystick.
Will Medicare help pay for my Journey Air Chair?
Unfortunately, the Journey Air Chair is not covered by Medicare at this time.
What accessories are available?
Accessories such as a cup/bottle holder, cane holder, extra thick seat cushion, spare batteries and spare tires are available.
Will the Journey Air Chair fit under a desk or table?
Yes, the Journey Air Chair will fit under a desk and table. All you have to do is flip up the armrests and slide right under.
Can I take my Journey Air Chair on an airplane?
Yes, and here are a few things you need to know before taking your Journey Air Chair on a plane. Your Journey Air Chair should qualify as free baggage with most airlines, but you can call your airline prior to your trip to make sure. You can ride your Journey Air Chair all the way up to the gate and down the jetway. As you get to the end of the jetway, you will need to remove the Journey Air Chair battery from the back of the chair, fold your Journey Air Chair and hand it to a flight attendant to stow it under the plane. Take the battery on the plane with you to your seat. Be sure to contact your specific airline to ask for their procedures for transporting a battery-powered vehicle, and see your Journey Air USA User Manual for more info. Here is a link to the FAA regulations regarding battery-powered chairs.
Does the Journey Air Chair have reverse mode?
Yes, the Journey Air Chair does have a powered reverse.
Can I manually push the Journey Air Chair?
The Journey Air Chair can be pushed about easily when there is no rider in it; however, it is not specifically intended that seated users be pushed around in wheelchair fashion by others as an alternative to the chair's foremost purpose: a powered self-driving experience. (If you wish to prevent your Journey Air Chair from being pushed from behind, you simply lock it in place.)
Is the footplate adjustable?
The swinging footplate is not adjustable; however, the Journey Air Chair is designed to accommodate people of a wide variety of sizes.
Is the seat or backrest adjustable?
The seat and backrest are not adjustable. Some Journey Air Chair owners with special comfort needs have chosen to add an additional cushion.
Can the Journey Air Chair be used on heavily padded or thick carpet?
Customers that are close to the Journey Air Chair's weight limit of 240 lbs may find that the Journey Air Chair is a little more difficult to use on very thick or heavily padded carpet when operating on low speed. The solution is to simply increase your speed setting, thereby increasing the ability of the Journey Air Chair to move around on these types of surfaces without significantly increasing speed.
How long will the battery last on a single charge?
Depending upon usage (speed, weight, etc.) the Journey Air Chair's battery will last up to ten miles of use.
How long will the battery last before needing to replace it?
The short answer is it depends on the usage and conditions. The battery on average lasts for several years for many of our customers.
How long does it take to charge the battery?
Charging the battery takes 6-8 hours or less depending on the level of power already used. With a range of up to ten miles, most owners rarely run the battery all the way down in a single day.
How do I know if I need to charge the battery?
There is a battery indicator located on the control panel that tells you the battery life.
Is the battery included in the weight?
Yes, 37.5 pounds includes the weight of the battery.
Will the charger work in foreign countries?
Yes. The charger will operate on on 100V or 220V, but you will need an inexpensive plug converter to fit the outlets of your foreign destination.
We are 110% committed to giving our customers the best deals and offers on the market.
At Elder Mobility, you can take advantage of:
- Free shipping, so you can save more money
- Price match guarantees on virtually every product, so you can get the lowest prices period
- Manufacturer Backed Warranty, to give you maximum peace of mind
- 1-on-1 customer support before, after, and during purchase, so you're never left on your own, and
- Exclusive deals and offers that you won't find anywhere else.
By default, we set applicable products at the Minimum Listing Price that is set and required by our suppliers. Suppliers and brands set a price, and retailers like us have to adhere to those prices. We cannot list or advertise our prices lower for applicable brands/products, but we can offer discounts and cashback to get around this pricing requirement (which we love to do).
That being said, if you find an authorized retailer selling an applicable product cheaper than us, send us a screenshot and link to the product page, and we will beat that price in the form of a discount. Please check our Price Match Guarantee for full details.
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